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Anydesk Browser Version



Security Tab in Settings
  1. Anydesk Older Version
  2. Anydesk For Pc

The AnyDesk app is a remote desktop controlling app that allows the users to remotely control any computer. The AnyDesk app uses a high level of security and ensures that all the connections are encrypted. The security level of AnyDesk app is same as that of the bank level. In this post, we will talk about the power version of the AnyDesk app. The power version of the AnyDesk app covers. AnyDesk 6.2.3 on 32-bit and 64-bit PCs. This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from remote desktop software without restrictions. AnyDesk 6.2.3 is available to all software users as a free download for Windows.

See also: Security Settings

AnyDesk provides the solution to agree upon an unattended password, so that the remote client doesn't need to be present to accept a request to enter a session.

Note: AnyDesk also connects to the Lock Screen or Login Screen prior entering the windows session, when either is installed or runs as Administrator / is elevated.

The default setting (no password set in the security options) will not allow unattended connections to your computer. Connection requests must be accepted from the physical console of the client being controlled.In the Main Window, open the Menu and click Settings. Switch to the Security Tab:

Before changing your Security Settings, you have to confirm administrative privileges. Click Unlock Security Settings, confirm the UAC-prompt and continue in the appearing Admin settings window. All settings can now be modified.

  • Enable unattended access
  • Allow other computers to save login information for this computer.

In the Admin Settings window, a password for unattended access can be set, as well as the option to store a token for each remote client that you entered a password to.This token will enable the remote client to have his requests accepted automatically without the need of typing the unattended access password for subsequent sessions:

Note: If the option to allow other computers to save the login information (via the access token) is not set, remote users always have to type the password manually.The option to 'Login automatically from now on' will be disabled on the remote side.

Exclusive unattended access

The Accept Window is not displayed in this mode. Set interactive access to disabled and use unattended access only to establish the session. Further limit access to the device by listing your devices in the Whitelist (See ACL)The access control list is a Whitelist that allows for exclusive access for specified IDs. This secures, that only devices that have been specified are allowed to make a session request at all. In this configurationnot even the accept window would show up if the connecting device is not on the list. 3rd party devices cannot request sessions and even if your password is compromised, only devices from your whitelist may access.

Caution:

The password should be very secure.Anyone knowing the password and your AnyDesk ID has full access to your computer.A password which exceeds at least 12 characters is highly recommended.AnyDesk also supports two-factor authentication for best security.Always double-check when a third party contacts you and demands your AnyDesk Address.We (AnyDesk Software) will never ask for your ID or password and legitimate companies will never contact you without you having initiated the communication first.In case you are seeking the help of a pc repair service, please make sure you know the vendor.We are planning a feature that will allow companies and individuals to obtain a signed certificate to prove their identity.

Automatic Login

Password Authorization for Unattended Access

After requesting session, the password dialog appears.

Check Login automatically from now on and enter the password. You will not be asked to enter this password in subequent session requests for this client.

  • This feature will only work if the other client has this feature enabled!
  • The Tokens substitute the password and are stored encrypted on both client sides. You can clear the Tokens List by clicking: Clear all Tokens Other clients who could connect automatically will now be asked to type the unattended password again.
  • Remember to also change your password since users who stored your password will still have access.

Security Considerations

  • This feature does not save the password itself. Instead, the remote machine generates a specific token. This token can only be used by an authorized client. A client can only get authorization if the correct password was entered there once.
  • There is no way to get access to your password in clear text, even if someone should get full access to a client which has enabled the feature.
  • You can revoke the permission to connect to a desktop at any time in the security tab by either disabling unattended access or resetting the tokens.
  • Changing the password to the same password will also invalidate all tokens. This is useful if you entered a password on another client, but this client does not know the password itself.
  • You can disable the feature to allow login information (the password) by unticking the Checkbox. Already existing tokens will remain in this case, but no new tokens can be accepted.

Anydesk Older Version

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.


Do I need to install AnyDesk?

Free
AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.


How to reset 2FA / Two Factor Authentication


Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access


I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.


Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal


Register or remove the AnyDesk license to a device

See Registration to register the client to a license.


Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.


Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.


Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.

Anydesk For Pc

Anydesk for pc


How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.


Can I transfer files with AnyDesk?


How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.


Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.


Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias


Does AnyDesk support Windows server?


Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).


AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.


Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.


Can another user connect to me via Browser or my website?


Can I lock the remote screen?

Anydesk browser version
Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions


How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.



Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.


Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access


I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.


I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.


Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.


Synchronization of the clipboard is not working

Anydesk online version
Check permissions. AnyDesk might have to be installed on the remote side.


Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)


AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall
Anydesk


Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.


Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.


Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android


Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App


How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal


I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.


I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.